Refund policy

 

RETURN POLICY

We have a 28-day return policy, which means you have 28 days from the date of purchase to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all contents, instructions manual, and in its original packaging. No return or exchange on merchandise that shows signs of having been installed, modified, or painted. All wiring must not be cut or altered.

You will be responsible for the shipping fees and safe transit back to us. We recommend insuring the returned parts for their full value to protect yourself against loss with the carrier.

To start a return, contact us at info@beatsonicusa.com. All return products must have a Return Material Authorization number (RMA#) issued by Beat-Sonic. Return products will be refused without an RMA#.

Beat-Sonic USA RMA# (number will be provided) 14778 Beach Blvd La Mirada, CA 90638

Once your RMA# has been provided, you have 7 days to ship the item out and provide us with a tracking number. If a substantial amount of time passes without notice or tracking information, your return may be subject to restocking fees.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

For any return questions, contact us at info@beatsonicusa.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, missing parts, or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions and Non-Returnable Items

We cannot accept returns on gift cards, special ordered parts from Japan, or final sale items.

We cannot accept returns on any adhesive products such as the vehicle-specific sound deadening Air Baffle Kit, door speaker acoustic kit, and acoustic vibration control kit if any of the adhesive backing has been peeled or used.

Exchanges

We accept exchanges as a credit toward the product you would like to exchange for. You will receive credit for the price you paid. Shipping fees are your responsibility. To start an exchange, contact us at info@beatsonicusa.com.

Refunds

We will notify you once we have received and inspected your return and let you know if the refund has been approved. If approved, you will be automatically refunded to your original payment method within 5 business days.

To avoid deductions on your return, please ensure the returned product is in new condition. Deductions may apply if replacement parts are needed such as original packaging, installation hardware, or if there is damage to the product or signs of installation on any harnesses or plug ports.

Shipping fees are not refundable. If you selected free shipping, the shipping cost will be deducted from your refund as free shipping applies only if you keep the purchase.

Please allow time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, contact us at info@beatsonicusa.com.